Shipping policy

Shipping Policies: 

I ship from Toronto, Canada. I ship once a week on Sunday (because I live 100 yrs from the post office). Sunday cut-off time is typically 10AM (EST), however despite my best effort, I may not always be able to accommodate same-day orders. Most packages come with tracking, excluding small paper products such as stickers, or the $5 shipping tier for local mail (indicated as untracked).

Once your order arrives at the post office *Standard Delivery Estimates are as follows:

United States: 3-10 business days.
Please expect delays due to unusually long processing times at US Customs.
This is not within our control and we appreciate your patience.
Canada: 3-10 business days.
United Kingdom: 8-10 business days.
International: 15-30 business days.  

*These are general estimates, and delays are expected during peak seasonal volume such as Black Friday, Christmas, Boxing Day, etc. Please understand these delays are completely out of my control and I greatly appreciate your patience during this time.

*Some international packages may take up to 3 months to arrive (it's rare, but a few packages destined to Brazil, Israel & China have experienced these delays). Please ensure all appropriate tax identifiers are included in your shipping information for speedier customs release.

In some cases, I may need to use a different shipping method than the one selected at checkout. This could happen if courier services are unavailable, a faster option is available, or the selected method isn’t economically feasible, especially with ongoing tariff updates in the United States. Rest assured, any changes will prioritize timely and safe delivery of your order! :)

Unfortunately, I do not control the entire postal service, especially in other countries. :')) Once packages leave my hands I have no control or responsibility over significant pauses or delays incurred by the postal system. Most often these types of delays affect international destinations and are usually due to weather disruption, high volume, or customs inspection. Customs inspection can be an especially lengthy process and packages can sit waiting to be inspected for several weeks.

For U.S. Customers; with the removal of the de minimis exemption as of August 29th 2025, taxes and duties are now charged at checkout. This will hopefully ensure a smoother, more consistent delivery, but we ask for your patience and understanding while we continue to adapt and navigate these new regulations.

For International Customers; Customs fees incurred at the border are entirely out of my control. Each country has its own regulations regarding customs duties and taxes, so I cannot predict these fees in advance. These charges are not billed to me, nor do I collect or impose them.

If you're watching your tracking and have noticed a long pause or delay in updates please contact the shipping company indicated in your Shipping Confirmation email first using the tracking number provided. 

In most cases of lost or damaged packages *with tracking* I can replace your package for you. Please allow 30 days since the last tracking update to start the refund/replacement process.

Please note that I cannot replace your package free of charge if it was left unclaimed, customs fees were refused, the address was inaccessible to the postal worker (such as amusement parks, circus tents, or supervised facilities), or if the address was entered incorrectly. Hotels, hostels, or resorts are not recommended for short-term stays, as mail can be unpredictable and inconsistent. Additionally, some hotels and facilities do not accept deliveries on behalf of guests.

Please ensure your shipping address is accurate and monitor the progress of your shipment using the tracking number provided. Postal workers typically attempt delivery three times or offer a pick-up location for up to two weeks before returning the package to me. In international cases the package is discarded.

Canadian and US packages that are sent back to me are subject to a new shipping fee, plus a $5 return fee. International returns are disposed of by the postal service and will require an entirely new order and shipping fee.

In cases where packages have been marked as delivered but have not been received, please contact your local post office promptly to start an enquiry - I have had packages recovered this way! If your local post office is unable to help please contact me and we can work something out.

Any lost/damaged mail for untracked shipments will not be replaced since they are not insured.